China
Keeping your elevator, escalator or moving walk functioning at its peak requires regular maintenance and occasional repairs.
At TK Elevator we pride ourselves on being the best at keeping people moving from one place to the next: smoothly, stylishly and safely.
Your know-how network
We’ve got the tech, the talent and the training that’s needed to keep people moving.
We deliver service in a way that is smarter, stress-free and systematic, so everything’s as painless as possible for you and your building’s tenants.
Service agreements
We offer service packages based on a clear understanding of our customers’ needs. These service agreements are easy to understand so you can focus on selecting the right package to suit your requirements.
Spares and repairs
Prompt delivery of replacement parts
Through our global network, we provide cost-effective, reliable and energy-efficient solutions to prolong the life of your elevators and escalators.
ITS: A service like no other
Efficient. Advanced. Unique.
At TK Elevator, we deliver outstanding service, day after day, around the clock. Every one of our service technicians draws on the expertise and capabilities of our International Technical Services (ITS) network, which brings together the knowledge and experience of all our specialists worldwide.
From technical know-how to spare parts supply, ITS support is what makes our service globally unique.
With TK Elevator, you get:
- Global solutions with local support
- Higher availability thanks to prompt troubleshooting and repairs
- Integrated diagnosis functionality for numerous controller brands
- Electronic replacement parts catalogue for all makes
- Comprehensive data and information management
- Environmentally friendly paperless workflow
Stay in the know with our new Service Web Portal
Our Service Web Portal is the place online where our Service customers can access any information about their equipment’s maintenance past, present and future. It makes sure you’re always in the know about what work’s been carried out, the status of your equipment, upcoming planned maintenance, response times and much more.
VIEW - Real Time Field Operations System
We understand that the safe and reliable operation of your elevators and escalators is critical to your building. That’s why we constantly tracks service delivery using a real time field operations system, VIEW. VIEW enables us to take proactive measures to keep your equipment safe and reliable.
With VIEW, we track the things most important to you:
Re|new, go beyond repairs
The way your elevators look, how smooth they run, how fast they answer calls, and how often they’re out of service: All facts which help or hurt your building’s reputation and marketability.
Our Re|new options allows you to keep your equipment up-to-date without the need for a full-scale replacement or a big modernization project.
Regardless of the age of your equipment, our tailor-made solutions designed to meet your precise needs and enhance the value of your building.
Innovations in service: a glimpse into the future
Our goal is to dramatically increase efficiency, raise lift uptimes and speed up service interventions to ensure mobility equipment is always running as it should. By harnessing the power of the Internet of Things with solutions like MAX and HoloLens, TK Elevator is stepping further into the digital era and transforming the way the lift industry offers maintenance services.
MAX
Wouldn’t it be great to have fewer elevator breakdowns, quicker service visits, and know in advance about any significant expenditure on your elevators? TK Elevator’s MAX, the industry’s first real-time, cloud-based predictive maintenance solution, is making this a reality. With MAX as their digital-age partner, our service engineers will soon be able to preemptively address equipment issues, empowering them to serve you better.
HoloLens
Blending 3D holographic content with the physical world, Microsoft’s mixed-reality HoloLens devices will soon enable our engineers to take service interventions to the next level. With HoloLens, they can visualize and identify problems with elevators ahead of a job, and have remote, hands-free access to expert advice when on site, resulting in significant savings in time and stress.
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