China
The value for money solution, for when there is no building management on site. We notify you as soon as a fault is detected.
Brings peace of mind
Sit back and relax. We take care of your equipment so you can focus on other work.
Improves service quality
Automatic detection, diagnosis and instant callouts mean we fix breakdowns faster.
Provides full information transparency
Follow callouts in real-time and receive progress reports by email or mobile.
Perfect for the following applications
Residential
Office
Retail
Hotel
Healthcare
Transport
Brings peace of mind
Real-time monitoring
MAX connects equipment to the cloud, where powerful AI analyses the data from every MAX elevator and escalator. Problems are detected as soon as they arise and potential failures are scheduled for preventive maintenance.
Keeps you up to date
If a breakdown is detected, you are always the first to know what is happening with your equipment. You can depend on MAX to take care of every maintenance detail, confident that you are fully informed.
TK Elevator will take care of all your equipment
Worldwide, around 25,000 tke service engineers and technicians receive real-time alerts for pre-issue repairs, enabling them to provide more pro-active service to our customers than ever before.
Maximum uptime, minimum stress
Through constant monitoring, our MAX box can identify problems as soon as they arrive, and notify you and our call center. If needed, we proactively dispatch our technicians. Arriving on site with all the necessary equipment and repair information, they can quickly resolve the problem and put the equipment back into service.
Thanks to the automatic detection of issues, our statistics have shown that our call center is alerted, and a technician often arrives on site before you even know there your equipment is not working properly. [Source: MAX case study in USA, 2019]
Fault detected
As soon as a problem arises, data is sent to the cloud where MAX analyzes the issue and a notification is sent to you and our customer center.
Remote diagnostics
Our call center carries out diagnostics
Technician dispatched
A technician is automatically dispatched (if needed), and receives fault details and a suggestion of spare parts to bring on site. Once on site, he proceeds to the repair, helped by a virtual coach on his tablet.
Repair notification
You are informed once the problem is solved.
Game changing technology - Predictive maintenance
Predictive maintenance works by combining the power of cloud computing, big data and machine learning.MAX monitors all connected units in real-time. A 24/7 digital partner, it continuously collects data on your elevator’s performance, components and systems, which it sends to the cloud. There, MAX uses algorithms to determine when your equipment will require maintenance from our technicians, effectively solving breakdowns before they happen.
All the information you need, on all your devices
MAX provides real-time progress updates to keep you fully informed. Check maintenance reports and gain insights on your equipment performance and usage on the MAX web portal and mobile app.
Live callout progress
MAX makes sure you are the first to know whenever a problem occurs with your equipment, via email or push notification. You can then follow callout progress and unit status on your portal in real time from any connected device.
Maintenance records
At a glance access to performance records and maintenance history. MAX updates your web portal as soon as maintenance is complete.
Usage data
Visualize equipment performance and understand usage. Create reports and analysis to help optimize operations and keep building owners up-to-speed.
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